Return & Exchange


We'll gladly accept return of your purchases for a refund, provided that:

  1. Return must be requested within 14 days of receiving your order.
  2. All tags, accessories, certificates, warranties, care instructions, product labeling, authenticity cards, extra buttons, hangers, dust bags and boxes (in the case of shoes) are intact and returned together with the Merchandise.
  3. The Merchandise is unworn, unused, unwashed, unaltered and in the condition originally sold (in the case of shoes that the soles are not scratched or dirty); and that the Merchandise is not damaged in any way.
  4. The Merchandise does not fall within the category of “Faulty Merchandise” as defined below.

Returns outside 14-day window of receipt (as the case may be) may be accepted at the sole discretion of ACE TAGS.

If your merchandise is faulty (i.e. received damaged or manufacturing fault) as defined below, please contact us immediately.

How To Return

Please send the return request stating the details of your order (order date, order #, name of customer, address of customer, and the Merchandise you want to return) to:

Our Customer Care Team will contact you with all return information shortly.

Faulty Merchandise

The merchandise is classified as faulty if it is received damaged, or with manufacturing fault. Please note that merchandise that is damaged as a result of wear and tear is not considered to be faulty.

The merchandise will be returned to the Supplier or for independent assessment by a third party to determine whether the merchandise is faulty.

If the merchandise is determined to be Faulty Merchandise, we will offer to repair it. If you would like to exchange the Faulty Merchandise, please be aware that we can only replace it for the same product in the same size, subject to stock availability. You will receive a full refund if the Faulty Merchandise cannot be repaired or replaced.


If you would like to return Merchandise other than Excluded Items for an exchange, you will need to return the original item for which you will be refunded and then you can place a new order.


Once your return has been received by us and it complies with our returns policy, we will refund you by your original payment method.

Refunds will be made for the original purchase amount of the value of the Merchandise only on presentation by the customer of the original invoice within 7 working days of receipt of the returned Merchandise.

Please be aware that payments can take up 14 or more working days to process depending on your bank or payment provider.