1. Do I need to create an account to place an order?

No, you can place an order without an account.

However, you can easily check your order and keep your purchase history with an account.

2. Why did I not receive your Welcome Code after subscribing?

We will email you the Welcome Code right after you subscribe. Please check your Spam/Junk folder. If you still can't find it, please email us at: care@acetags.com

We recommend you to add our email address to your contact list so that you won't miss any discount information in the future.

3. Why did I not receive your order notification/shipping notification email after placing an order?

Please check your Spam/Junk folder. If you still can't find it, please email us at: care@acetags.com

We recommend you to add our email address to your contact list so that you won't miss any notification emails from us in the future.

4. How can I request a return?

Please read our Return Policy at first.

To raise a return, simply send the return request stating the details of your order (order date, order #, name of customer, address of customer, and the item you want to return) to: care@acetags.com